5 Star Rated Service With Personal Hair Loss Experience
Our consultations are complimentary, when you may pay £50 to £100 elsewhere and take place in a lovely, private, and relaxed setting. Whether online or in person, you can take your time to find the perfect style.
Feel free to bring loved ones and enjoy a chat over coffee with someone who understands hair loss firsthand.
We take time to get to know you—how you’re feeling, which styles boost your confidence, and what wig suits your lifestyle best.
Plus, we offer after-sales support because those first few weeks often bring questions about maintenance.
Please read our reviews to get a true sense of who we are and what drives us. We’re not just a business—we’re a community.
We offer leading, high-quality wig brands at competitive prices with a bespoke service across the North East, including Durham, Sunderland, Chester-le-Street, Gateshead, Washington, Consett, Stanley, and Newcastle upon Tyne.
What to Expect from Your Consultation
Our consultations usually feel like an enjoyable journey, trying different styles and colours to find your perfect match.
As a family-run business, we cherish the personal 1-1 experience. In today’s world, it’s rare to find someone who listens and answers your questions fully—and that’s exactly why we do what we do.
The owner’s own experience with Alopecia and hair loss means she guides you through the process with empathy and real-life insights.
Seeing wigs worn by real people often helps you feel more confident in your choices.
Avoid Online Hassles
Do you have drawers full of wigs bought online but never returned due to handling fees or inconvenience?
Book a consultation with us first to get it right before you order or purchase your wig.
Our Prices
- Hairpieces/extensions like clip-in wraps start at £20
- Synthetic wig prices start at £75
- HD wigs start at £149
- Human hair blend wigs start at £650
- Human hair wig prices start at £875
- Partial wigs and toppers start at lower prices
- Custom-made wigs vary—designed for your unique lifestyle, whether you’re an athlete or adventurer
VAT Exemptions
If you’re VAT exempt due to medical hair loss, please contact us for more information.
NHS Prescriptions
With regards to wig pricing and NHS prescriptions… Currently, we do not accept NHS prescriptions because our pricing and service often offer equal or better value. This viewpoint has arisen from our personal experience when in receipt of a prescription prior to setting up the business. Sometimes when you factor in ‘in salon prices’, minimum order values and consultation fees you can end up paying more by using the suppliers with NHS contracts than buying the same wig and having a complimentary consultation and fitting with us. Perhaps because we have not become an NHS supplier, we have the time to provide a truly unique and personalised service at competitive prices.
We strongly encourage you to compare our pricing, even if you have an NHS prescription. You may find our service more cost-effective and beneficial. We supply most of the same brands supplied by suppliers who can accept your prescription.
The Alopecia UK survey highlights many challenges with NHS wig provision, including limited suppliers and prescription difficulties.
If you receive an NHS prescription, carefully consider whether it truly benefits you financially and in terms of service.
Why Choose Personal Service?
Never underestimate the value of a personal touch during your wig journey.
At the beginning of our hair loss journey feeling that you were going somewhere that would ‘hear’ your concerns and help you at those first steps, gives you a sense of positivity and feeling of ‘doing something’ even when we can’t control our hair loss. For us this was the main value in NHS prescriptions – the sense that something was being done. We provide this for our customers via our free consultations and it doesn’t cost the NHS money which is another bonus.
Before starting this business, I preferred visiting physical stores rather than relying on online reviews and photos.
Online shopping can be time-consuming and often disappointing—wigs rarely look the same on you as they do on models.
Booking a consultation is valuable, even for experienced wig wearers. Trying on styles saves you costly mistakes and helps you find the right fit at any stage of your journey.
